Navigator’s Guide: Initial Environment Setup

Note: This is an early release version of the contents of the Navigator’s Guide book, an offering from the DigitalOcean Solutions Engineers. The goal of the book is to help business customers plan their infrastructure needs, provide working examples along the way, and include technical nuance and the “why” that makes some decisions better than Read more about Navigator’s Guide: Initial Environment Setup[…]

Navigator’s Guide: Our Solutions for Cloud Computing

Note: This is an early release version of the contents of the Navigator’s Guide book, an offering from the DigitalOcean Solutions Engineers. The goal of the book is to help business customers plan their infrastructure needs, provide working examples along the way, and include technical nuance and the “why” that makes some decisions better than Read more about Navigator’s Guide: Our Solutions for Cloud Computing[…]

Navigator’s Guide: DigitalOcean, Customer Success, and You

Note: This is an early release version of the contents of the Navigator’s Guide book, an offering from the DigitalOcean Solutions Engineers. The goal of the book is to help business customers plan their infrastructure needs, provide working examples along the way, and include technical nuance and the “why” that makes some decisions better than Read more about Navigator’s Guide: DigitalOcean, Customer Success, and You[…]

Amazon Chime Provides Service Usage Reporting for Admins

Amazon Chime now provides admins with usage reports in the Amazon Chime console. These reports provide visibility into how users are using Amazon Chime, as well as information about their experience with the service. With this update, you can view data such as the total number of registered and active users, meetings and meeting feedback Read more about Amazon Chime Provides Service Usage Reporting for Admins[…]

Amazon Connect Automated Outbound Calling is Now Generally Available

The Amazon Connect outbound contact API for automating calls to customers is now generally available. You can schedule automated calls for appointment reminders, like doctor appointments and payment due notifications. You can also trigger automated notification calls in response to events, like notifying a customer about credit card fraud on their account. In addition, you Read more about Amazon Connect Automated Outbound Calling is Now Generally Available[…]

Amazon Connect Federated Single Sign-On Using SAML 2.0 is Generally Available

Amazon Connect federated single sign-on using SAML 2.0 is now generally available. This allows contact center agents and managers to access Amazon Connect using their existing corporate credentials. As an administrator, you can enforce password policies, and use your existing SAML 2.0 user directory to control access to Amazon Connect, based on your agents’ location, Read more about Amazon Connect Federated Single Sign-On Using SAML 2.0 is Generally Available[…]